Step-by-Step Guide to Reporting a Problem

Open the Urban Snap app or website.

Look for the "Complaints" button on the home screen.

Tap or click on the button to begin reporting your problem.

After accessing the complaints section, click on the 'Report' button.

If your issue doesn't fit into the listed categories, select 'Other' and describe your issue.

After selecting the problem category, provide a detailed description.

Be specific about the issue, including key details like location, size, and urgency.

This helps authorities address the issue effectively.

Auto-detect Location: The system may automatically detect your location using GPS.

Manually Enter Location: If needed, manually enter the location of the problem.

After entering the required details, click the "Submit" or "Send Report" button to send your report.

Your report will be sent to the relevant authorities for review and action.

After submission, you will receive a complaint ID or ticket number.

Use this ID to track the status of your complaint in real-time through the app.

Status updates may include: "Under Review", "In Progress", "Resolved"